Privacy Policy

Understanding Our Privacy Policy

Privacy Policy for Eloura

Effective Date: January 26, 2025

At Eloura, we value your privacy and are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable German data protection laws. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our Shopify store or make a purchase.

1. Information We Collect

When you interact with our store, we may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely and not stored on our servers)

b. Non-Personal Information

  • IP address

  • Browser type and version

  • Time zone settings

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders.

  • To communicate with you regarding your purchases or inquiries.

  • To improve our website and offerings through analytics.

  • To send promotional offers and updates, if consented.

  • To comply with legal obligations, including tax and accounting requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill orders and provide services.

  • Consent: For sending marketing communications.

  • Legal Obligation: To comply with applicable laws, such as tax regulations.

  • Legitimate Interests: To improve our services and protect our business.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers (e.g., payment processors, shipping carriers).

  • Shopify (our platform provider) to facilitate transactions.

  • Legal authorities when required to comply with applicable laws.

  • Auditors and legal advisors for compliance and business purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

As a resident of Germany or the European Union, you have the following rights under GDPR:

  • Access: Request a copy of your personal information.

  • Correction: Update incorrect or incomplete information.

  • Erasure: Request the deletion of your personal information, unless required by law.

  • Restriction: Limit the processing of your information.

  • Data Portability: Request your data in a structured, machine-readable format.

  • Objection: Object to the processing of your personal data.

  • Withdraw Consent: Revoke your consent for marketing communications.

To exercise your rights, contact us at info@eloura.com. We will respond within the legal timeframe of one month.

7. Cookies and Tracking Technologies

Our store uses cookies to enhance your experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

How to Manage Cookies:

You can adjust your browser settings to refuse cookies or notify you when a cookie is being used. Note that some features of our store may not function properly without cookies.

8. Third-Party Links

Our store may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Data Security

We implement industry-standard security measures to protect your personal information, including encryption and secure server technologies. However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

10. International Data Transfers

If you are accessing our store from outside Germany, your information may be transferred to, stored, and processed in a country with different data protection laws. By using our store, you consent to these transfers.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Eloura Support Team
Email: info@eloura.shop
Address: [Details to follow as the company establishes operations.]

Thank you for trusting Eloura with your information!


What is Privacy?

Privacy means keeping your personal information safe and secure. In our Privacy Policy, we explain how we collect, use, and protect your data. This is important because we want you to feel comfortable using our services. We take privacy seriously, and we work hard to ensure your information is always safeguarded.

How We Collect Information

We collect information when you sign up for our services, but sometimes we also gather data through cookies and web analytics. These tools help us understand how people use our website. However, we always ask for your consent before collecting any personal data. This way, you stay informed and have control over what you share with us.

Your Rights and Choices

You have the right to know what information we hold about you. If you ever decide that you no longer want us to keep your data, you can ask us to delete it. So, if you have any questions or concerns about your privacy, please reach out to us. Your trust is essential, and we are here to support you.